Returns and refunds

Exchange and returns

If you wish to exchange an item for a new size, color og just a different item, please ship back the item within 30 days of reception of your order.

Please follow this guide

1. If you want an exchange
All return orders will be refunded to the payment method used on purchase. If you would like to exchange for another product, size or color, please place the new order online now. You can also wait until we have refunded your return order. Please remember to add the return form in the package.
2. If you want a refund
You must ship back your return order within 30 days of reception. Once we received your return order, we will make a refund to the payment method used on purchase, for the items received within a few days. Please remember to add the return form in the package.
3. What is the return cost?
You have to return the items at your own cost. Return it any way you like to:
c/o Basiswear ApS
Nannasgade 28
DK-2200 Copenhagen N

Please note: If you live outside EU, please contact us before the return!

We process all return orders within 14 days of reception in our warehouse

If you only return part of the original order, we will not refund the shipping costs.

If you return the whole order, we will refund you the shipping cost for the cheapest shipping method available at the time of the purchase.

If you have not heard from us within the 5 days of reception of your return order, please check your unwanted/spam folder in your mail account and contact us on if you're still missing the confirmation for reception.

Exchange and return Christmas

You can exchange your order until 31. January 2023.

Will my order arrive before Christmas?

Be aware that the shown shipping time on each product is not the delivery time. The shipping time varies depending on whether the individual colour/size is in stock. Each items shipping time can always be seen just above the black purchase button, in the shopping cart, while checking out as well as on the order confirmation.

Deadline for orders before Christmas?

Items with a shipping time of 1-2 working days = 16-20th of December at 12:00. Contact customer service for a delivery time in your country.

Items with a shipping time OVER 1-2 working days = 8th of December at 09:00
If you order items that have a longer shipping time, it is important that you order well in advance and no later than 8th of December at 09:00., if you need it before christimas.

The entire order will be sent together. When ordering several items, it is the item with the longest shipping time that determines when the order is being shipped. If you are in doubt or you prefer to be 110% sure that your order will reach you before Christmas, contact our customer service at

We cannot ship orders faster than the shipping time stated on each product.

Information about delivery and customer service between Christmas and New Year

During Christmas and New Year, several of our suppliers will be closed until January. This can have an impact on the products that have a longer shipping time than 1-2 working days.

We have of course updated all our shipping times on the products that are affected by out suppliers, so remember to check your shipping time which appears on the product when you choose the colour and size, as well as in the shopping cart before you checkout. Your delivery time will also appear on the order confirmation sent by email.

Of course, we do everything we can to have your order processed as soon as possible and remember that products with a shipping time of 1-2 working days are usually shipped the next working day. We wish everyone a very Merry Christmas and a Happy New Year.