Complaint / Faulty item

Do NOT return the item without prior agreement

If you have unexpectedly received an item that is incorrect, defective, or damaged, please immediately send us an email at We process all complaints within 1-3 business days if we have all the information available.

Therefore, please send an email with the following information:

  • Name
  • Order number
  • Picture of the item
  • Picture of the packaging (if damaged during transport)
  • Brief description of the fault

If your email does not contain this information, the complaint process may take longer.

Important: If you return the item without agreement, we reserve the right to charge you for the return label if we do not agree with the complaint or if we do not wish to receive the item back due to shipping costs, etc.