Complaint / Faulty item

Do not return the item without prior agreement

If you have unexpectedly received an incorrect, defective or damaged item, please contact us as soon as possible at service@army-star.eu. 

We normally process claims within 1–3 working days once we have received all the necessary information and photographs.

Please include the following information in your email

• Your name
• Order number
• A brief description of the fault
• An overview photograph showing the entire product
• A photograph of the product’s hangtag or label so that the product information is readable
• A close-up photograph clearly showing the fault and its location on the product
• Photographs of the packaging if the item was damaged during transit

Please take the overview photograph from sufficient distance for us to identify the product and see where the fault is located. A close-up photograph alone can make it difficult to assess the fault and identify the product.

If your email does not contain the necessary information or usable photographs, processing may take longer because we will need to request additional documentation.

Important: Do not return the item until you have received confirmation or instructions from us. If an item is returned without prior agreement, we reserve the right to charge the cost of the return label if the claim is not accepted or if we have determined that the item does not need to be returned.